Shipping

We understand that your orders are important and we will make every effort to ensure that your orders are shipped promptly.

 

Typically, orders are shipped within 2-4 business days from the time the order is received, with the exception of a few custom ordered products which are noted on their product page. We are routinely able to ship custom items under this time frame, however we ask for your patience as we process your made to order item. Any estimated shipping date on back-ordered items is only an estimate and not a guarantee. Our items are normally shipped via the United States Postal Service (USPS), the United Parcel Service (UPS) or FedEx when necessary.

 

Any returned, refused or undeliverable packages will incur the actual shipping fees of the order and are not refundable. Packages shipped with “Special Shipping” or “Free Shipping” will incur actual shipping costs if returned, refused or undeliverable. Reshipping returned, refused or undeliverable packages will incur the shipping costs of reshipping the order.

 

Notification is sent via email after your order has been shipped, providing you with date shipped, the carrier, and the tracking number.

$5.99 FLAT RATE SHIPPING & EXCEPTIONS 

Orders within the United States are shipped primarily via USPS (Possible UPS Ground) at a flat cost of $5.99 per complete order (not per item). You can add as many items as you’d like to your cart and still be charged just $5.99 for ground delivery anywhere in the United States. Certain larger items may have a flat-rate shipping charge of $7.49 to $11.99 (theses are very few) and if included in a cart of multiple items, will automatically default the appropriate flat-rate shipping charge of the entire order. For our flat rate shipping, all items in your order must be shipped to the same address. No additional shipping charges or handling fees will be added regardless of the size or cost of your order. International orders are not eligible for the flat-rate promotion, standard shipping rates will apply.

 

ShockEater reserves the right to change its "Shipping Policy" and "offers" at any time without prior notice.

INTERNATIONAL ORDERS

Currently we are only able to ship to the United States & Canada using a parcel carrier of our choosing (typically US Postal Service). International shipping charges applied at the time of order may be estimates only. If additional shipping fees are determined, we will contact the customer by email or phone to arrange payment.

Any duties, taxes, and brokerage fees are not included in our shipping costs and are the customer’s responsibility to pay them upon delivery. All items entering a country outside of the US are subject to customs inspection and the assessment of duties and taxes in accordance with that particular country & specific provincial duty and custom laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the countries duty laws. These charges are normally due at the time of delivery; they are separate from the actual shipping charges charged by us. In addition, there may be a customs administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.

 

Please Note: Our Invoice must reflect actual prices for items shipped.